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GoDaddy disables RescueTime.com with NO Warning!

We are not too pleased with GoDaddy right now.
We had the RescueTime.com domain set to auto-renew every 2 years.  The credit card they had on file was no longer valid (one of the frequent instances where banks randomly send out new credit cards and invalidate old ones to keep ahead fraud).
The amazing thing is that GoDaddy sent the notice that the billing failed at midnight last night.  And then promptly parked the domain!  No grace period.
All of the domains that we DON’T have set to auto-renew, GoDaddy bombards us with notices.  RescueTime.com?  No courtesy note saying, “hey, even though you have 15 domain names that you’ve paid for successfully, this one isn’t auto-renewing successfully– maybe use another card?”.
They just parked the domain.
Given this, I think it is MUCH safer to NOT auto-renew.
We’ve renewed the domain – and are waiting for GoDaddy to re-enable RescueTime.com.  Apologies to folks who are being inconvenienced.  All of your data is still there and while RescueTime.com is down your tracking data is being stored locally on your computer and will be sent to our servers as soon as we are back up.
Thank you

We are not too pleased with GoDaddy right now.

We had the RescueTime.com domain set to auto-renew every 2 years.  The credit card they had on file was no longer valid (one of the frequent instances where banks randomly send out new credit cards and invalidate old ones to keep ahead fraud).

The amazing thing is that GoDaddy sent the notice that the billing failed at midnight last night.  And then promptly parked the domain!  No grace period.

All of the domains that we DON’T have set to auto-renew, GoDaddy bombards us with notices.  RescueTime.com?  No courtesy note saying, “hey, even though you have 15 domain names that you’ve paid for successfully, this one isn’t auto-renewing successfully– maybe use another card?”.

They just parked the domain.

Given this, I think it is MUCH safer to NOT auto-renew.

We’ve renewed the domain – and are waiting for GoDaddy to re-enable RescueTime.com.  Apologies to folks who are being inconvenienced.  All of your data is still there and while RescueTime.com is down your tracking data is being stored locally on your computer and will be sent to our servers as soon as we are back up.

Thank you

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138 Comments so far

  1. Crista Alvey August 15th, 2010 4:10 pm

    Wow, thank you for this post. Sorry to hear about the problems with GoDaddy, but I’m glad to know RescueTime didn’t go under!

  2. Brent August 16th, 2010 11:38 am

    Thanks for the update! (And thanks to Google for the fast indexing on my haphazard “Rescuetime down” search) I’m sorry to hear of GoDaddy’s poor handling of this.

  3. Andy Clark August 16th, 2010 12:25 pm

    You should update the message on your phone system to let customers know what’s going on.

  4. Joe August 16th, 2010 1:08 pm

    The RescueTime.com should be accessible now. GoDaddy re-enabled the website a little over 24 hours ago. If you are still having problems getting to RescueTime.com, you may want to try restarting your browser to see if you’ve got the GoDaddy parked page cached.

  5. Maverick September 14th, 2010 7:25 am

    I also host my domains with go daddy and i know exactly what you mean when you say they bombard you with messages telling you to renew a domain. I have also just discovered RescueTime.com and think that it is INGENIOUS. You guys are doing a great job with it! I have been running my own wordpress website for a bit now and am branching out. Would you like someone to manage your wordpress blog for you? I would do it for free (im just a college student looking for experience).

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